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Help for Paying Your Electric Bills

When your income won’t stretch any further, there’s help. Programs are available for both emergency bill payment assistance and long-term relief. 



Utility Bill Payment Assistance Agencies

Agencies available for customers to apply for assistance paying their electric bill.

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The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day. Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need. When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution. Together, we have the power to provide immediate help and hope for those in need.

Click here for a list of Power to Care agencies for Louisiana. To donate to The Power to Care, click here.

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Low Income Home Energy Assistance Program (LIHEAP) 

The Low Income Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs, to meet their home energy costs by making payments directly to energy suppliers.

Both homeowner and renter households are eligible to receive LIHEAP assistance. For a list of LIHEAP agencies, click here. For more information on how to apply for assistance, call 1-888-454-2001. 

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Energy Emergency Deferred Billing Program

Entergy's Energy Emergency Deferred Billing Program is a program that assists eligible pre-enrolled Louisiana customers when the Louisiana Public Service Commission declares energy emergency periods. Enrollment can take place at anytime and, if pre-enrolled in this program when an energy emergency is declared, a customer would only pay a part of the resulting bill over a period of 12 months.

How does it work?

The portion of the bill that will be deferred is the amount that is over and above your previous year's total bill during that same time period (this amount must be at least $20). For example, if your current bill is $140 during an energy emergency period, and your bill for the same period last year was $80, the difference ($60) is divided and paid over a 12-month period.

Who qualifies? 

  • A person whose income does not exceed one hundred and fifty (150) percent of the poverty level as established by the federal government and who is sixty-five (65) years of age or older.
  • A person who receives any one of the following:
  1. Food Stamps
  2. Temporary Assistance for Needy Families (TANF).
  • A person whose sole income consists of Social Security payments.
  • A governmental entity determined by the Louisiana Public Service Commission as being a vital governmental entity that provides services, the absence of which could result in imminent peril to the public health, safety and welfare.
  • A registered Entergy Critical Care Customer.

How do I sign up?

Currently eligible applicants in Louisiana may receive up to three (3) separate benefits per year depending on each applicant’s circumstances. Applications are accepted on a first come, first served basis with special attention given to households with members over 60 years of age, household members with disabilities and households with children age five and under. Applications are taken from the time funds become available until all funds are exhausted. LIHEAP benefits are available in every parish in Louisiana. LIHEAP applicants must be able to provide proof of income for all household members, have a copy of all household members’ social security cards, a copy of the utility bill(s), and verification they reside at the address on the utility bill. A list of LIHEAP providers in Louisiana is available at the link provided below.

Click here for more information.

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Customers with Life-Sustaining Medical Equipment Needs

We recognize that loss of electric service can be especially difficult for customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life-sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

You may be eligible for special payment arrangements based on the receipt of a statement from your physician or health care provider. 

We advise all customers that use medical equipment in their homes to have an emergency plan in case of an electric power outage.  Entergy cannot guarantee uninterrupted power for any customer nor can we guarantee any priority in restoration of power for any customer.  Our goal is to restore service to all customers as quickly and as safely as possible.

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