Establishing New Electric and/or Natural Gas Service at a New Location: Guidelines for Houses and Manufactured Homes
These guidelines are provided to help guide you through the process for
obtaining electric and natural gas service for a newly constructed home or a
relocated manufactured home in Entergy’s service area. They specify the
information that you need to have when applying for service and provide you
answers to specific questions that you may have. To help speed up the process
please have all the necessary information at the time you call 1-800-ENTERGY.
Select menu option 3, then 2, 2, 2.
Step 1 – Provide Required Information. Please be prepared to provide the
• Valid street address. We prefer a “911” home or manufactured home street
address issued by the local authority. If the home is built in a new
subdivision, please provide the lot and block number as well. In cases where
the “911” address is not issued, provide a good description of how we can
locate the property. Entergy will set up your service and wait for the receipt
of the “911” address assignment. You will need to call us again when the
address is permanently assigned so that we may update our records.
Note: Make sure the address is visibly posted on the site or it could delay
the service installation. Normally, you can post it on a mailbox or a sign in
• Mailing address (if your mailing address is different from the street
address supplied above).
• Name that you intend to register your electric and/or gas service. The
• The person must be at least 18 years of age.
• Entergy will check with a national credit agency to determine if a deposit
is necessary. If a deposit is required, it will appear on your first month's
bill. Click here for deposit amounts.
• You will be asked to provide the following identification information on the
individual in whose name your service is to be placed.
• Drivers license number and state of issue
• Social Security number
• Date of birth
• Daytime telephone number or a contact person (to reach you should a question
arise concerning your service or location). If we cannot reach you your
service may be delayed.
• Directions to the property including directional street address (e.g., South
Main or North Main Street).
• Is the service for electric, natural gas or both? (Natural gas is available
only in certain locations within Baton Rouge).
• What size of electric service do you require? (100, 200, etc. amp service).
• Is the electrical service classified underground or overhead?
• Is lot cleared of debris?
Step 2 – Determine Electric and Natural Service Requirements.
• Is your request for temporary or permanent electric service?
• Has the temporary pole been set at your location?
• Is the meter base set and ready for service?
• Is the transformer within 200 feet of the
• Is the service pole on the same side of the road and within 75 feet of the
• Can Entergy run its line without going over trees or the building structure?
• If a lot, is there a house on either side of the lot?
• Will the underground service feed from an overhead or underground service
• Has the permanent underground service wire been set?
• Is the meter loop within 200 feet of an established source?
• Will you or Entergy trench the premises and lay the underground conduit? If
you are providing the trench you must ensure that underground wire is pulled
through the conduit?
• For a lot, is there a house on either side of the lot?
Natural Gas Service (Service is available in some parts of Baton Rouge).
• Are there any gas lines that reside on the same side of the street?
• Is the house or manufactured home completely piped for natural gas?
• Is the premise ready for service (i.e., inspected and approval(s) issued?
Step 3 – Review Permit or Approval Requirements
• A permit may be
required from your city or parish. If so, any required inspections or permits
must be made before Entergy can connect your electric and/or gas service.
Entergy must receive the permit or approval from the permitting authority
before establishing your service. Entergy will notify you by telephone when we
receive your permit or approval.
• For temporary service, most local authorities require that a permit or
approval be issued.
• If a permit is required, Entergy must place a “hold” on your electric or gas
service request. When we receive the required permits or approval(s) then we
shall notify you by telephone that your permit or approval was received and
the scheduled service connection date. Please provide a good telephone number
so that we can inform you of the permit or approval receipt and your scheduled
service date. Keep in mind that routine service is normally connected within
two business days of submitting the request if additional work is not required
for design or underground.
Step 4 – Establishing the Electric or Gas Service Request – What to Expect
• Provide Entergy at least a three-business day advanced notice for
establishing temporary or permanent service to your house or manufactured home
if you already have received the required permits or approvals.
• If you have not yet applied for the inspections/permits or approvals and
they are required, we must place your new service order on hold until they are
received. When received, electric and natural gas service is normally
connected within three business days thereafter, provided that additional work
is not required for design or underground. Entergy will notify you by
telephone when we receive your permit or approval and provide you the date
that we will have services connected. Please provide a good telephone number
that we can reach you.
• Connect fees. A small fee may be collected on your first bill to energize
your home. The Louisiana Public Utility Commission has authorized the
following connect fees: Entergy Louisiana customers: $10; Entergy Gulf States
Louisiana customers: $18 each meter.
• If you have also requested installation of one or more Entergy security
lights, your electric and gas service may be turned-on prior to the light
Step 5 – Additional Program Options
You are invited to examine our programs online or discuss them with our
representatives if you apply for service over the telephone. Once your service
is established you can also revisit this website and apply online.
For more information, go to Customer Service